Refund policy

At MyCardigan Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.

1. Return Eligibility
You may return your item within 30 days of delivery. To be eligible:

  • The item must be unused, unworn, and in original condition
  • All original tags and packaging must be included

2. Free Returns
We proudly offer free returns worldwide. No return shipping fees will be charged.

3. Refund Process
Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

4. Non-Returnable Items
We do not accept returns for:

  • Items damaged due to misuse
  • Final sale or clearance items (if specified)

5. Exchanges
If you wish to exchange an item, please contact us first to ensure availability.

6. How to Initiate a Return
Please contact us at:
Email: isabellawhitmanh4_1146@hotmail.com

Include your order number and reason for return for faster processing.